Privacy Policy

Protecting your privacy is important to us. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the New Zealand Privacy Act 2020 and its Information Privacy Principles.

1. Information We Collect and How We Use It

Personal details: We collect your name, phone number, address, and email to:

  • Deliver your orders accurately
  • Contact you if clarification is required
  • Send order‑related updates
  • Provide optional promotional or marketing communications (only with your consent)

Marketing information: We may collect information about your preferences to personalise the content and offers we present to you.

Cookies: Our website uses cookies to remember your preferences, improve your browsing experience, and deliver content relevant to your interests. You may disable cookies in your browser settings at any time.

Google Analytics: This website also uses Google Analytics. Google Analytics collects non‑identifiable information such as pages visited, time spent on the site, browser type, and general geographic data. This helps us understand how visitors use our website and improve performance, user experience, and content relevance.

For information on how Google Analytics collects and processes your data, please see: https://policies.google.com/technologies/partner-sites This explains how Google uses data from sites or apps that use Google’s services.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt‑Out Browser Add‑On.

2. How We Store and Protect Your Information

We take reasonable steps to keep your personal information secure, including using protected IT systems, secure storage methods, and industry‑standard safeguards to prevent unauthorised access, loss, or misuse.

We do not sell, publish, or give away your personal information to unrelated third parties. Your information may be shared only with authorised service providers involved in fulfilling your order (e.g., couriers or distribution partners), and only to the extent necessary.

3. Disclosure of Information

We may disclose personal information if required by law or if requested by government or law‑enforcement agencies in connection with investigations into fraud, intellectual property infringement, or other unlawful activities.

We do not disclose your information for any purpose unrelated to your order or legal obligations.

4. Accessing or Updating Your Information

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate or incomplete information
  • Opt out of marketing communications at any time

To update your details or opt out of promotional emails, contact us at: [email protected]

5. Your Privacy Rights

Under the Privacy Act 2020, you have the right to know why your information is collected, how it is used, and who it is shared with. You may request access to your information or lodge a privacy complaint by contacting us directly at [email protected].